Privacy Policy
Last updated: February 2026
1. Information We Collect
We collect information you provide directly, such as:
- Account information (name, email address, password hash)
- Payment information processed by Paddle (we do not store card details)
- Support correspondence
We also collect automatically:
- Usage data (pages visited, features used)
- Device information (OS, version) for licence management
- Error reports (via Sentry, anonymised)
2. How We Use Your Information
- To provide, maintain, and improve the Service
- To process payments and manage licences
- To send transactional emails (receipts, licence keys, password resets)
- To respond to support requests
- To detect and prevent fraud or abuse
3. Data Sharing
We do not sell your personal data. We share data only with trusted third parties necessary to operate the Service:
- Paddle — payment processing
- AWS — hosting and email delivery (SES)
- Sentry — error tracking
4. Data Retention
We retain account data for as long as your account is active. After account deletion, we retain minimal records required for legal compliance for up to 7 years.
5. Your Rights (GDPR / CCPA)
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing
- Data portability (export your data)
To exercise these rights, email privacy@traxdeck.com.
7. Contact
Privacy questions? privacy@traxdeck.com